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Frequently asked questions

Is there a free trial available?
Yes, we offer a 7-day free trial for all our paid plans where you can access all features of the plan you choose. You won't be charged until the end of your trial period. You don't need to provide your credit card details to sign up for the free plan.
Can I switch plans or cancel my subscription at any time?
Yes, you can upgrade, downgrade, or cancel your plan at any time through your account settings. If you choose to cancel, your subscription will end after the current billing cycle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express.
What happens if I exceed my monthly PDF generation limit?
If you reach 80% of your monthly PDF generation limit, we will notify you via email. If you exceed your limit, you will not be able to generate additional PDFs until the first day of the next month. You can upgrade your plan at any time to increase your monthly limit.
How secure is my data?
We prioritize your data's security. All data is encrypted both in transit and at rest. We adhere to strict privacy policies and ensure we're compliant with all relevant data protection laws.
Do you provide customer support?
As a small team, we are unable to provide 24/7 support. However, we do our best to respond to all inquiries within 24 hours. You can reach us via email at support@pdf-factory.com